WooriCare

Effective Date: July 11, 2025

Woorien Co.,Ltd., (“we”, “us”, “our”) is committed to protecting your privacy and handling your information in an open and transparent manner. We commit to comply with the GDPR or any other applicable privacy regulations with respect to any personal data we receive from the EU, UK, Switzerland, etc., in connection with Wooricare(“Service”).

If there is any conflict between the terms of this Privacy Policy (“Policy”) and applicable privacy laws or regulations, the applicable laws or regulations shall prevail.

In this Policy, "you" refers to any person who uses our Service at a veterinary hospital or clinic, including clinic staff, legal representative, or our authorized distributors (collectively, the “Clinic”). The term “personal information” (also referred to as “personal data”) means information relating to an identified or identifiable individual. The handling of such personal information—including its collection, use, protection, storage, and transfer—may be collectively referred to as “processing” in this Policy.

1. IMPORTANT INFORMATION

It is important that you read this Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are collecting or using the personal data. This Policy supplements the other notices and is not intended to override them.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual which that person can be identified or as an identifiable individual. It does not include data where the identity has been removed (anonymous data).

For Clinic,

We may collect, use, store and transfer different kinds of data about you as follows:

Name of representative of Clinic

email address, name of Clinic;

user name and password for using Service; and/or

log file obtained by Service;

If you fail to provide your personal data

We need to collect your personal data by law, or under the terms of a contract we have with you. If you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Service). In this case, we may have to cancel Service you have with us, but we will notify you in advance.

3. USE OF COOKIES (in compliance with GDPR)

We use cookies and similar tracking technologies to enhance user experience, provide personalized services, and analyze website traffic. Cookies are small text files that are stored on your device when you visit our website.

Types of Cookies We Use:

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Essential cookies: Required for the operation of our website and cannot be disabled.

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Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

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Functional cookies: Enable enhanced functionality and personalization, such as remembering user preferences.

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Marketing cookies: Used to track visitors across websites to display relevant advertisements.

Please note that we do not collect any special categories of personal data about you. This includes information regarding your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health, or genetic and biometric data. We also do not collect any data relating to criminal convictions or offences.

Legal Basis for Processing:

In accordance with Article 6(1)(a) of the GDPR, we collect and process non-essential cookies only with your explicit consent.

Cookie Consent and Control:

When you visit our website for the first time, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies.

You can also manage or withdraw your consent at any time by adjusting your browser settings or through our Cookie Settings Page. Disabling cookies may affect the functionality of certain services on the website.

※ Managing Cookies in Your Browser

Web Browsers

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Chrome: Settings > Privacy and Security > Clear Browsing Data

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Edge: Settings > Cookies and Site Permissions > Manage and delete cookies and site data

Mobile Browsers

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Chrome: Settings > Privacy and Security > Clear Browsing Data

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Safari: Settings > Safari > Advanced > Block All Cookies

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Samsung Internet: Settings > Privacy > Delete browsing data

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your contacts by filling in forms or corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

apply for our Service;

use our Service;

subscribe to our publications;

request to be sent marketing messages;

participate in a competition, promotion or survey; or

give us some feedback.

Third parties or publicly available sources. We may receive personal data about from various third parties and public sources as set out below:

Through your supplier who supplies our Service to you, based on a direct or indirect contract with us, and collects your personal data required to provide Service;

With your consent;

Through publicly available website; or

Contact data from publicly available sources.

Your Duty of Changes to Your Personal Data

It is important that the personal data we hold about you is accurate and current. Please keep us informing if your personal data changes during your relationship with us.

We may, from time to time, transfer or merge any personal information which has been collected offline to our online databases or store off-line information in an electronic format.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to use your personal data in the following circumstances:

Performance of Contract means processing your data when it is necessary for fulfilling a contract to which you are a party, or for taking steps at your request prior to entering into such a contract.

Legitimate Interest means the interest of us or third parties in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for complying the legal or regulatory obligations that we are subject to.

We use the collected data for various purposes:

To provide and maintain our Service

To link the messenger with additional Service (available after providing messenger link service)

To notify you about changes on Service

To allow you participating in interactive features of our Service when you choose to do so

To support customers who use our product

To gather analysis or valuable information so that we can improve our Service

To monitor the Service use

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

We, either independently or in collaboration with others, determine the purposes and methods for processing personal data. Additionally, we may process personal data on behalf of others, including but not limited to our customers, distributors, dealers, and purchasers.

We will only use your personal data for the purposes for which it was collected, unless we reasonably determine that another use is necessary and compatible with the original purpose. If you would like an explanation of how the new purpose aligns with the original one, please contact us.

If we need to use your personal data for a purpose unrelated to the original one, we will inform you and explain the legal basis for this new use.

Please note that we may process your personal data without your knowledge or consent, in accordance with the applicable rules, where this is required or permitted by law.

6. Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described in this Policy depends on contracts for using the Service.

we may process your personal data because:

We need to perform a contract with you

You have given us or your permission to do so

The processing is in our or your legitimate interests and it's not overridden by your rights; or

To comply with the law

7. Your Data Protection Rights

You have certain data protection rights. We aim to take reasonable steps to allow you correcting, amending, deleting, or limiting the use of your personal data.

If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us as specified in the Contact Us section of this Policy.

In certain circumstances, you have the following data protection rights:

Request the access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request the correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to the processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party). You can object to the processing of your personal information in some circumstances (in particular, where we don't have to process the information to meet a contractual or other legal requirement, or where we are using the personal information for direct marketing).

Request the restriction of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your personal data and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.

Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

You have the right to complain to the authorities governing collection and processing of personal data about our collection and use of your personal data. For more information, please contact your local data protection authority.

8. WHO WE SHARE YOUR PERSONAL DATA WITH

We will not disclose your personal information to third parties for their own independent marketing or business purposes without your consent, unless otherwise required or permitted by applicable laws. However, we may disclose your personal information for the purposes specified above, in the following cases:

To external third parties that provide system administration services under the separate agreements;

Third Party	Work Scope
Amazon Web Services, Inc. (“Data Center”)	data storage and system operation

to other Services provides who help us provide Services to you to the extent it is needed to perform their duties and functions;

to professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

to authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.

to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also disclose your personal information when we have good faith belief that disclosure is necessary to protect the rights, property or safety of us, business partners, customers or others as required or permitted by law.

Analytics

We may use third-party service providers to monitor and analyze the use of Service.

9. Data Security

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

10. Children’s Privacy

Our Service does not address anyone under the age of 14 (the "Children").

We do not knowingly collect identifiable personal information from anyone under the age of 14. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Retention of Data

We will keep your personal information while you have an account with us or while we are providing Services to you. Thereafter, we will keep your personal information for as long as is necessary:

To respond to any questions, complaints or claims made by you or on your behalf

To show that we treated you fairly –or–

To keep records required by law

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information We will keep your personal data only for as long as is necessary for the purposes set out in this Policy. We will keep and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

When it is no longer necessary to retain your personal information, we will delete or anonymize it

12. Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your personal data in the good faith belief that such action is necessary:

To comply with a legal obligation

To protect and defend the rights or property of us

To prevent or investigate possible wrongdoing in connection with Service

To protect the personal safety of users of Service or the public

To protect against the legal liability

13. Changes to this Policy

This Policy was published on [date] and last updated on [date].

We may update our Policy from time to time. When we do, we will inform you of any changes by posting the new Policy on this page and/or via email.

14. Contact Us

Please contact us by post, email or telephone if you have any questions about this Policy or the information we hold about you.
Our contact details are shown below:

Contact Details

Name :

Jongho Choi

Address :

13 Samsung 1ro 2gil, Hwaseong, Gyeonggi, Korea

Telephone :

82-31-8015-6572

E-mail :

privacy@woorien.com

Wooricare Guide

Wooricare Privacy Policy