I. GENERAL
1.
Objective
This General Terms and Conditions document for Wooricare governs the fundamental use of the Service provided by Woorien Co.,Ltd(the “Company”).

2.
Definition
2.1.
Definitions of the terms in this Terms are like the followings:
i.
Service refers to any one or more of the following services provided by the Company to the User through the Website, Application, or other means: remote consultation/interpretation brokerage service for veterinary medical images, or other services provided by the Company from time to time
ii.
Customer(s) refer(s) to an individual or legal entity that agrees to these Terms and uses the Services provided by the Company;
iii.
Account (or ID) refers to the combination of numbers, letters, special characters, etc., selected by the Customer and approved by the Company to identify the Customer, or the account (login information) of the Third-Party Service that the Customer has been using;
iv.
Password (or PW) refers to a confidential combination of numbers, letters, special characters, etc., chosen by the Customer to control access to its Account, and to protect the Customer’s information and rights;
v.
Payment Methods refers a current, valid, accepted method of payment, as may be updated from time to time;
vi.
Tickets refers a means of requesting and using the interpretation report; and
vii.
Terms refers to any effective version of General Terms and Conditions applicable to the Customer.
2.2.
Any other terms not defined in these Terms follow its definition of applicable laws and regulations. If there is no such definition from the laws and regulations, it follows the commercial practice.

3.
Effect and Amendment of Terms
3.1.
The Company shall notify the Customers of these Terms by posting them on the website operated by the Company, or by providing a linking screen, etc., so that the Customers can know them. These Terms will be effective as of the notification specified in the preceding paragraph.
3.2.
The Customers who agree to these Terms and apply for the use of the Service in accordance with the prescribed procedures set forth by the Company shall be subject to these Terms from the time they agree to them. If there is a change in these Terms, the Customers shall be subject to the changed Terms from the time the change becomes effective.
3.3.
The Company reserves the right to amend these Terms to the extent of not violating the applicable laws and regulations. In case the Company amends these Terms, the Company shall notify the amended version of these Terms (the “Amendments”) on the website of Company or Service at least seven (7) days prior to the effective date.
Any significant amendments concerning the rights or obligations of Customer will be communicated via the Company's website, directly to the Customer through their provided contact information, or by any other method reasonably determined by the Company, before the changes take effect. If the Customer does not raise any objection to the Company, the Company is deemed to have fulfilled its obligation to notify that specific Customer of the amendment as stipulated in these Terms.
3.4.
The Customer has the right to object to any changes to the Terms. If the Customer objects to any changes, they may discontinue using the Service and terminate the agreement. Upon announcing or notifying changes to these Terms as described in the preceding paragraph, the Company shall also state that continued use of the Service after the effective date of the amended Terms constitutes acceptance thereof. By continuing to use the Service after this date, the Customers are deemed to have agreed to the revised Terms. Additionally, the Customer who reject Amendments may terminate their use of the Service.

4.
Miscellaneous Terms and Rules
 
Matters not addressed in these Terms, as well as the interpretation of these Terms, shall be governed by the Company’s terms of use, regulations, policies (regardless of their name), and applicable laws, including the Personal Information Protection Act.

II. PRIVACY

5.
Privacy Protection
5.1.
The Company shall exert efforts to protect personal data as stipulated by applicable laws and regulations. The Company’s Privacy Policy and Wooricare Privacy Policy, which the Company separately notifies, govern the protection and use of personal data of Customer and third parties. However, the Company's Privacy Policy and Wooricare Privacy Policy do not apply to the linked sites which are not the official sites of Company.
5.2.
The Company shall use personal information or data only for the purposes notified in advance upon collection and shall destroy it in accordance with legal provisions when the purpose is fulfilled, or the agreed storage period of personal information expires as agreed upon by the Customer.
5.3.
The Customer handling personal data of itself and third parties via the Service must comply with all applicable laws and regulations. The Customer are solely responsible for any issues arising from violations thereof.
5.4.
The Company is not liable for the leakage of any personal data entered into or stored within the Service due to the Customer’s actions or events beyond the Company's control.

III. APPLICATION AND APPROVAL

6.
Application for Using the Service
6.1.
Any person or entity (the "Applicant") wishing to use the Company’s Service must first agree to these Terms and verify their identity by email. Thereafter, the Applicant shall apply for use of the Service (the "Membership Application") in accordance with the procedure set forth on the Company's website or within the Service interface.
6.2.
The Applicant must provide all required information as specified by the Company during the Membership Application process. The information required may vary depending on the method of application or the type of Applicant.
6.3.
When applying for membership under this Article, the Applicant must provide accurate information and consent to the Company’s collection of the information required for each applicable Membership Application method. If the Applicant provides false information or unlawfully uses another person's information, the Applicant forfeits any rights granted under these Terms and the Company reserves the right to cancel or terminate the Service agreement.

7.
Restrict or Reserve Access
7.1.
Upon submitting a Membership Application, the Applicant will establish a usage contract for the Service. Once the usage contract is established, the Applicant will acquire the status of a Customer under these Terms.
7.2.
The Company may reject the Membership Application or invalidate a usage contract after approval if:
i.
The Customer does not consent when necessary, during the Applicant's registration process on the Service;
ii.
The Customer uses the Service through unconventional or circumvented methods in countries where the Company does not provide the Service;
iii.
The Customer uses the Service for purposes not permitted by applicable laws and regulations;
iv.
The Customer uses the Services for fraudulent purposes;
v.
The Customer is among those whose subscription is restricted due to the material breach of these Terms; or
vi.
In any other case where acceptance is deemed inappropriate for reasons falling under each of the above.
7.3.
If any of the following conditions apply, the Company may suspend acceptance until the issue is resolved:
i.
The Company's facilities are inadequate or there is a technical obstacle;
ii.
The Applicant has not submitted the Membership Application in accordance with the form or procedure provided by the Company;
iii.
The Applicant fails to provide all or part of the information required by the Company;
iv.
The Applicant has not completed the necessary procedures (including consent) for the Membership Application as required by applicable laws and regulations; or
v.
Other reasons exist that make it difficult to approve the Membership Application, as described in the paragraphs above.

IV. OBLIGATIONS

8.
Obligations of the Company
8.1.
The Company shall adhere to these Terms and comply with all applicable laws and regulations. The Company will endeavor to provide consistent and stable Service to Customer, except where stated otherwise.
8.2.
When a Customer submits an opinion or complaint that is deemed reasonable, the Company shall respond promptly within a reasonable timeframe. If an immediate response is not feasible, the Company will inform the Customers of the reasons for the delay, the expected response timeline, and the outcome.
8.3.
The Company will strive to facilitate Customer convenience in procedural and informational notices related to the establishment, amendment, termination, etc., of the usage contract and these Terms.
8.4.
Notwithstanding the above paragraph, the Company is not obligated to notify Customer using the Service for free.
8.5.
THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS TO THE COMPLETENESS, ACCURACY, OR CLINICAL UTILITY OF THE INTERPRETATION REPORT PROVIDED BY THE INTERPRETATION PROFESSIONAL. ALL CLINICAL DECISIONS AND DIAGNOSES BASED ON THE REPORT SHALL BE THE SOLE RESPONSIBILITY OF THE ATTENDING VETERINARY PROFESSIONAL.

9.
Obligations of the Customer
9.1.
The Customer shall comply with other applicable laws and regulation, and these Terms and all instructions and guidelines from the Company, including manuals, updates, and upgrades of the Service.
9.2.
The Customer shall use the Service solely for its intended purpose as intended by the Company and shall refrain from the following actions:
i.
Providing false or misleading information, including the misuse of third-party personal data, when submitting an application or updating personal data during Service use;
ii.
Impersonating another person or using another Account and PW without authorization;
iii.
Exploiting Service vulnerabilities, circumventing VPNs, or engaging in any form of abuse;
iv.
Damaging the reputation of the Company or third parties, disrupting the Company's operations, or causing harm to the Company or third parties;
v.
Infringing upon the intellectual property rights, privacy rights, or publicity rights of the Company, other Customer, or third parties, including unauthorized collection, storage, distribution, disclosure, or posting of personal data;
vi.
Causing harm to third parties through inappropriate or unethical use of the Service;
vii.
Unauthorized modification of the Service or installation of additional programs without prior consent from the Company;
viii.
Hacking, decompiling, or reverse-engineering the Company's servers, distributing or modifying source codes, establishing separate servers, or altering or misappropriating any part or all of the Service to impersonate the Company;
ix.
Posting documents or sending emails under stolen, fabricated, or forged identities to impersonate Company personnel;
x.
Using the Service for profit, sales, advertising, political activities, illegal communications, or election campaigns without prior consent from the Company;
xi.
Using the Service beyond the permitted scope defined by the Company; or
xii.
Engaging in any other acts that breach public order and morals, are illegal, unreasonable, or violate applicable laws and regulations.
9.3.
The Customer shall be solely responsible for any economic losses and legal actions arising from or related to the Customer's violation of paragraph 9.2 above, and the Company shall not be liable for any such losses or actions. Additionally, if the Customer causes damage to the Company as a result of this violation, the Customer shall be obligated to compensate the Company for any such damage.
9.4.
The Customer is obligated to review and comply with these Terms and Conditions, as well as any notices announced or notified by the Company in connection with the Service from time to time.
9.5.
The Customer is responsible for managing their Account, devices (including but not limited to PCs and mobile devices), authentication methods, payment methods, and any other means through which the Customer can access the Service. The Company shall not be liable for any damage caused by the Customer's failure to manage the Account, devices, authentication methods, or payment methods, or by authorizing others to use the Service.

V. GENERAL

10.
Tickets
 
The Company may offer a number of ticket types, and some tickets may have differing conditions and limitations, which will be disclosed at the Customer’s sign-up or in other communications made available to the Customer. The Customer can find specific details regarding its tickets by visiting the website and clicking on the "Account" link available at the top of the pages under [the Customer profile name] or other methods as stipulated in the manual.

11.
Scope of Services
11.1.
The services provided by the Company include the contents of the following:
(1)
Software remote sharing and control services for clinics;
i.
File transfer and streaming services;
ii.
Provision of case interpretation services; or
(2)
Other services ancillary to the Services listed above
11.2.
The Customer shall manage the accessibility and boundaries of the Account for Service use, respectively.
11.3.
The Company may provide all or part of the Services described in paragraph 11.1 either for a fee or free of charge, in accordance with the Company's standards. The details of the Services provided by the Company will be outlined on the Company's homepage or Services page, or as specified in the terms and conditions of any paid Services agreed to by the Customer.

12.
Start of Service
12.1.
The Service is provided only to Customer who has lawfully acquired the right from the Company. In cases of unauthorized copying or use of the Service, the Company reserves the right to claim reasonable monetary damages from the unauthorized parties.
12.2.
If the Company is unable to start the Service due to business or technical obstacles, the Company shall notify the Customer via the Company's website or through direct communication.
12.3.
The Customer must use the Service with devices that meet the minimum specifications recommended by the Company for stable communication as specified in the manual.
12.4.
Any communication fees incurred by using the Service shall be paid by the Customer, in accordance with their agreement with their communication service provider. Information such as technology, device specifications, and other requirements needed to use the Service may change due to technological advancements, security updates, environmental changes, and other factors. The Company shall not be liable for any such changes.
12.5.
The Company may selectively provide all or part of the Service based on criteria set by the Company, including the Customer's usage level. The Company may offer Services for a fee or free of charge, as determined by the Company. Details of the Services provided will be available on the Company's website, the Services page, or within the terms and conditions agreed to by the Customer when using paid Services.

13.
Modification, Discontinuation, etc.
13.1.
The Company may inspect the Service on a regular or ad hoc basis when deemed necessary for its provision, operation, or management. The inspection schedule will be notified on the Company's website or Service, and the inspection may take longer than notified due to unforeseen circumstances.
13.2.
The Company reserves comprehensive rights to produce, modify, maintain, and repair the Service.
13.3.
If a Customer submits a claim, including suggestions for Service improvement, the Company may choose whether or not to implement such changes. The Customer shall not hold the Company liable, including for any monetary compensation, for decisions made regarding such claims.
13.4.
The Company may modify, discontinue, or change the Service as needed for policy, management, or urgent reasons. The Company is not liable for damages to the Customer due to these actions, unless required by law.
13.5.
The Company may limit or discontinue the Service or Service, in part or in whole, under the following circumstances:
i.
Force majeure events (e.g., war, natural disasters, pandemics);
ii.
Issues such as power outages, facility problems, or high traffic;
iii.
Necessary hardware maintenance or repairs; or
iv.
Other situations preventing the provision of Service.
13.6.
The Company is not responsible for issues arising from changes or discontinuation of the Service, except when due to the Company's intentional or gross negligence.
13.7.
The Company shall not be liable for any damage incurred by the Customer due to interruptions in the Service provided free of charge, except in cases of intentional misconduct or gross negligence by the Company.

14.
Provision and Collection of Information, etc.
14.1.
The Company may collect and utilize information about the Customer's device settings and specifications to ensure the smooth and stable operation of the Service and to improve its quality.
14.2.
The Company may request additional information from the Customer to enhance the Service and for other purposes. The Customer has the right to refuse such requests, and the Company will notify the Customer of this right when making the request.
14.3.
For details on the information collected by the Company and its usage, please refer to the Privacy Policy for the Service.

15.
Ownership
15.1.
Copyright, intellectual property rights, and other rights to the Services provided by the Company and the contents within the Services (the “Intellectual Property Rights”) are held by the Company or the respective rights holders. The Customer has only a limited license to use the Services and contents within the Services, restricted to the scope and method determined by the Company.
15.2.
The copyright and other intellectual property rights of the content posted or uploaded by the Customer within the Services are held by the Customer or the rights holder of such content. However, the Company may move or delete such content as required for administrative or policy reasons.
15.3.
The Customer shall not reproduce, transmit, publish, distribute, display, broadcast, publicly transmit, or otherwise make available to others for commercial purposes, or dispose of the content to which the Company or a third party holds rights, such as copyrights and intellectual property rights, without prior consent from the Company or the third party.
15.4.
The Company may delete, prohibit access to, or take other necessary measures regarding content uploaded by the Customer in the Service if there is an objection from a third party due to legal provisions, legal issues, or other reasons, and there is substantial justification for such objection, or if it falls under a case expressly prohibited by these Terms, or if measures are required under legal provisions. If an objection is received in accordance with legal provisions, the handling of the matter shall be in accordance with those provisions.
15.5.
This Article shall remain in effect while the Company operates the Service and shall apply even after the Customer terminates the Agreement.

16.
Limitation of Use
16.1.
The Company reserves the right to limit the Customer’s Service use with notices such as ‘warning’, ‘temporary suspension’, ‘cancellation’, or ‘termination of Contract’ if the Customer fails to comply with these Terms or disrupts the normal operation of the Service.
16.2.
If the Company limits the Service or Service under these Terms, it will notify the Customer using their provided contact information.
16.3.
The Company reserves the right to suspend Service if the Customer deliberately or unjustifiably disrupts the Service's operation. The Company is not liable for compensation unless required by applicable laws and regulations.
16.4.
The Company may suspend or restrict the Customer's use of the Service if the Customer engages in any material breach of these Terms or applicable law and regulations.
16.5.
The Customer has the right to appeal the limitation within seven (7) days of receiving the Company’s notice. If the appeal is deemed reasonable, the Company will resume Service immediately.

17.
Scope of Service Support
17.1.
The Company provides Customer with the following services:
i.
Maintenance, improvement, update, and upgrade of Service; or
ii.
Repair of the Service.
17.2.
The Company shall repair or address any issues that occur with the Service during Customer use. However, the Company shall not be liable for problems resulting from Customer negligence, natural disasters, or other reasons not attributable to the Company.
17.3.
The Company's liability to Customer is limited to cases directly resulting from the Customer's use of the Service.
17.4.
The Customer is responsible for the authorization and maintenance of their devices (the "Hardware") and other software not provided by the Company (the "Other Software"). The Company is not liable for damages to any person, including but not limited to property and data, resulting from the use or defects of Hardware and Other Software.

18.
Promotional Offers
 
The Company may from time to time offer special promotional offers, plans or memberships (the “Offers”). Offer eligibility is determined by us at its sole discretion and the Company reserves the right to revoke an Offer and put the Account on hold in the event that the Company determines the Customer is not eligible. The Account with an existing or recent subscription may not be eligible for certain introductory Offers. The Company may use information such as device ID, method of payment or an account email address used with an existing or recent subscription to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when the Customer sign-up for the Offer or in other communications made available to the Customer.

19.
Billing, Refund, etc.
19.1.
The Tickets fee for the Service and any other charges the Customer may incur in connection with the Service use, such as taxes and possible transaction fees, will be charged to the Customer’s Payment Method on the specific payment date indicated on the proforma invoice.
19.2.
To use the Service, the Customer must choose Payment Methods. The Customer remains responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and the Customer do not cancel the Tickets, the Company may suspend the Customer’s access to the service until the Company has successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge the certain fees, such as foreign transaction fees or other fees relating to the processing of the Customer’s Payment Method. Local tax charges may vary depending on the Payment Method used.
19.3.
Matters not stipulated herein shall be governed by the Terms of Use for Wooricare Paid Services (Link).

VI. TERMINATION

20.
Termination by Customer
20.1.
The Customer may terminate the use of Service with the request through Service or instruction of Company.
20.2.
The Customer may withdrawal the termination request within thirty (30) days (the “Cancellation Period”) from its request.
20.3.
The Company may terminate immediately after the cancellation period as stipulated by applicable laws and regulations.

21.
Termination by Company
21.1.
The Company reserves the right to terminate the contract in the event of any of the following:
i.
The Company’s discovery that the Customer has intentionally or negligently provided stolen, fabricated, or forged information in the Application;
ii.
The Customer’ use, distribution, or provision of illegal programs;
iii.
The Customer’s unauthorized expansion or modification of the Service;
iv.
The Customer’s unauthorized disposition, lending, or modification of the rights to use the Service or its content;
v.
The Customer’s actions that damage the Company’s reputation or credit;
vi.
The Customer’s interference with the Company’s ability to fulfill its duties, not caused by any intentional act or negligence of the Company;
vii.
The Customer’s violation of applicable laws and regulations that harms the Company’s provision or management of the Service, or which creates a recognized risk of damage to the Company; or
viii.
The Customer’s failure to comply with other obligations set forth in these Terms.

22.
Transfer of Data after Termination
22.1.
All information of the Customer and all data recorded or generated by the Customer during the use of the Service will be transferred to the Customer in a manner determined by the Company and erased irreversibly after the Cancellation Period or thirty (30) days, pursuant to the Article 21.
22.2.
Despite paragraph 22.1, the Company reserves the right to retain the following data:
i.
Signed documents and sources of information, except when all parties who signed and requested the signature agree to erase them;
ii.
Information that must be preserved in relation to the Customer, as specified by applicable laws and regulations and the Company’s Privacy Policy;
iii.
Information or data with a permanent preservation term, as separately agreed upon between the Company and the Customer; or
iv.
The history of transactions between the Company and the Customer.

VII. MISCELLANEOUS

23.
Compensation
23.1.
If the Customer causes damage to the Company in violation of these Terms, the Customer shall be liable to compensate for such damage.
23.2.
If the Company causes damage to the Customer due to intentional or gross negligence, the Company shall be liable to compensate for the damage. However, the Company's liability for damages shall not exceed the total amount of bill paid by the Customer to the Company during the year immediately preceding the date of the damage.
24.
Liability Limitation
24.1.
The Company shall be exempt from providing the Service if it becomes impossible to continue due to a natural disaster or equivalent force majeure, such as national policy changes.
24.2.
The Company shall not be liable to compensate any Customer for the suspension or failure of their use of the Service resulting from reasons not attributable to the Company or beyond its control.
24.3.
The Company shall not be liable to compensate any Customer for the suspension or failure of their use of the Service caused by a major telecommunications provider's suspension of services or failure to provide services normally.
24.4.
The Company shall not be responsible for the accuracy or reliability of information, data, or any other content created or recorded by a Customer while using the Service or Service.
24.5.
The Company shall not be liable for any transactions conducted between Customer or with third parties using the Service as a medium.
24.6.
The Company shall not be liable for damages incurred by a Customer due to additional services on the Service.

25.
Assignment
 
Without Company’s prior written consent, Customer may not assign or transfer these Terms (or any of its rights or obligations) to any party.

26.
Notice
 
Unless otherwise specified in these Terms, the Company may notify the Customer through the Customer's specified address, email, or other electronic means. For notifications to multiple Customer, the Company may choose to post notices on the website or bulletin board of the Service instead of sending individual messages.

27.
No waiver.
 
Waiver of any breach of these Terms shall not constitute a waiver of any other breach.

28.
Governing Law and Jurisdiction
28.1.
Any litigation for dispute arising between the Company and the Customer is governed by the laws of Republic of Korea without reference to its conflicts of law principles.
28.2.
The court having jurisdiction over disputes between Company and Customer shall be the court having jurisdiction over the address of Company's headquarter.
28.3.
The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (where enacted) will not apply to these Terms.
28.4.
Either party must initiate a cause of action for any claim(s) relating to these Terms and its subject matter within one year from the date when the party knew, or should have known after reasonable investigation, of the facts giving rise to the claim(s).

29.
Supplementary rules to these Terms
 
The matters not addressed in these Terms and the interpretation thereof shall be governed by the terms, conditions, regulations, and policies (by any name) for individual services established by the Company, as well as applicable laws including but not limited to the privacy law.

30.
Entire Agreement
 
These Terms constitute the entire and exclusive agreement between the Company and the Customer regarding their business relationship pertaining to the subject matter herein. All prior representations, discussions, and written or oral agreements are hereby merged into and superseded by these Terms, and the parties expressly disclaim any reliance on them.